Refund and Return Policy

Refund & Return Policy

Effective Date: March 13, 2026

At MystyHaven, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, this policy explains your options for returns, refunds, and exchanges.

1. Returns Period

You may return most products within 14 days of receiving your order, in line with EU consumer rights.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Return a Product

Contact us at info@mystyhaven.com to initiate a return.
Provide your order number, product details, and reason for the return.
We will provide instructions and a return address.
Ship the item securely using a trackable method. You are responsible for the cost of return shipping unless the product is defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 14 days.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item).

4. Exchanges

We currently offer exchanges only for defective or incorrect items.
Contact us at info@mystyhaven.com with details and a photo of the item if it arrived damaged or incorrect.
We will arrange a replacement at no extra cost.

5. Exceptions

The following items cannot be returned unless faulty:

Personalized or custom-made products
Opened software, digital downloads, or sealed hygiene items
Items marked as non-returnable at the time of purchase

6. Faulty or Damaged Products

If you receive a defective or damaged item, please contact us within 14 days of delivery.
Include a photo of the issue along with your order details.
We will provide a replacement, repair, or full refund depending on the circumstances.

7. Contact Information

For all return or refund inquiries, contact us at:

Email: info@mystyhaven.com